—  Frequently Asked Questions  —

What are your terms and conditions

We take the utmost care in ensuring you receive the best experience and service from us. For this reason, please have a read through Our Terms and Conditions before booking with us. If you have any queries relating to these terms and conditions please contact us.

How much noticed do i need to give for an order?

The earlier the better, but we will always try our best to accommodate last minute requests!
Cake Orders: 2 days minimum notice is required for cake orders
Catering Orders: 4 days minimum notice is required for catering orders

WHAT IS YOUR CANCELLATION/NO-SHOW POLICY?

Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is canceled, the deposit can be converted into a credit for future orders.
Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.
No Show: We will contact you to try and arrange an alternate pick up time/date. If contact is not made, all payments towards the order will be non-refundable and cannot be converted to credit, once the order is completed.
However, We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!

I saw a drip cake on your instagram that I love how much are they?

All drip cakes are 4 layers and are an additional 50 DHS. Drip Cakes vary slightly in color and design as flowers used on the cakes are subject to seasonal availability, and watercolor buttercream design can never be 100% fully replicated.

ARE YOUR DESIGNS ACTUALLY “FULLY CUSTOMIZABLE?” WHAT DOES THAT MEAN?

Yes they are! From flavor, size and final design every cake we do is completely customized. We work with you through emails, consultations, and sketches to help create your vision for your cake and make sure it’s exactly what you want. You can view some of our past work in our Portfolio and take ideas from there, or start with your own ideas! 

I love your cakes, but do you have egg free, dairy free, sugar free or vegan options available?

Absolutely. If you let us know of your dietary requirements we will do our best to accommodate them. 

OUR BANQUET COORDINATOR SUGGESTED THAT NOT ALL OF OUR GUESTS WILL WANT A SLICE OF CAKE. HOW MANY SERVINGS SHOULD WE ORDER?

We typically suggest ordering enough servings for 75% of your total guests, as not everyone will take a piece of cake. 

HOW FAR in ADVANCE DO YOU BOOK FOR WEDDINGS AND OTHER LARGE SPECIAL EVENTS?

Weddings can be booked up to a year in advance! We usually recommend booking at least 3 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 weeks is always a good amount of time, although if you have a last minute request we will definitely try to make it work! For 1-tiered signature cakes, 1 week is the typical time requirement.

WE LOVE YOUR CAKES, BUT WE DON’T HAVE A CLUE WHAT WE WANT FOR OUR WEDDING/SPECIAL EVENT CAKE. HOW SHOULD WE PREPARE FOR OUR WEDDING CONSULT?

Start by looking at ideas online – Pinterest and Instagram are some of my favorites – and save all the pictures that you really are drawn to. We can use this to see the styles that you like and help create your ideal wedding cake. We’ll get to know what shapes you like, what accents you’re drawn to, and color palette ideas.

Is it really necessary to have professional Waiters at my event?

Hiring professional waiters allows you to sit back, relax, and enjoy the special moments with your guests and not have to worry about little things like dessert tables needing to be refilled, drinks being served & event areas staying organized. They are on hand to anticipate the needs of your guests for you, and keeping your event running as smooth as possible. All events are set up prior to guest arrival and cleaned up afterwards, so you don’t have to lift a finger.